Shipping Information
Do you offer free shipping over $99?
Free shipping is available on all domestic orders over $99 shipped to the lower 48 states. The free shipping method is UPS or USPS ground shipping. If you place your order by 3:30pm Monday-Friday and supply us with your prescription, we aim to ship the same day. Your order should arrive within 1-5 business days. If it has not arrived after 5 business days, please contact us with your name and order number.
Note: All orders should receive a shipping confirmation email with a tracking number. Orders can be tracked via the shipping provider.
For expedited shipping, we use UPS. This option can be selected at checkout. Final shipping costs can also be reviewed at checkout.
Do you ship to a P.O. box?
Yes. Orders being delivered to P.O. boxes can only be shipped via US Postal Service (USPS). All standard shipping rates apply. UPS does not deliver to P.O. boxes.
Concentrators, nebulizers and other devices are typically shipped via UPS. If you are ordering a concentrator or other home medical equipment, please provide a physical address.
What shipping options are available for orders under $99?
If the order is under $99 or if a coupon code or promotion is applied that invalidates the free shipping option, we recommend using USPS Priority Mail. Packages typically arrive within 1-3 business days to any address in the continental US. All concentrators, nebulizers and batteries must be shipped UPS and will be insured by UPS. If expedited shipping is not required, we recommend First Class Mail as an affordable option. First Class Mail takes 3-6 business days in transit.
Can stand-alone batteries be shipped overseas or via an expedited shipping method?
No. All batteries are FAA approved for in-flight use. However, due to regulations, batteries cannot ship as cargo and therefore, shipping cannot be expedited. All batteries must ship via ground only.
Do you ship internationally?
Certain manufacturers are unable to be shipped overseas. Please contact us with any questions.
International orders will be shipped Priority US Mail International unless a different shipping method is selected. Delivery time is 6-10 business days, however, we cannot account for time spent in customs or with local carriers.
If you are interested in a quicker shipping method, we offer Express Mail International. Delivery is 3-5 business days, but again, this does not account for time spent in Customs or with local carriers.
Due to the unpredictability of international shipments, delivery times and additional fees for international orders can vary. Please contact us for any questions concerning international shipping.
All tracking information will be provided via an email shipping confirmation.
Shipping charges will not be reimbursed for international customers who refuse delivery or mail back a shipment to us. It is the responsibility of our international customers to understand duties, fees, and taxes that may occur in Customs before placing their order.
What happens if there was an error in shipping?
Any shipping discrepancy or error including wrong or missing items must be reported to The Oxygen Concentrator Supplies Shop within 2 days of delivery. Please reach out to us on email, chat, or call us at 844-554-9200. If all representatives are busy, please leave a message with your name, a valid phone number, and your order number and we will return your call as quickly as possible. If you leave a message after 5pm EST, we will reply the following business day. Alternatively, we can be reached via email at ocs@arrowpointmedicalsupplies.com anytime and the time of receipt will be noted. The Oxygen Concentrator Supplies Shop will not be responsible for lost or damaged shipments discovered after 2 days.
Please be aware of these shipping holidays as disruptions or extended delivery times may apply.
United States Postal (USPS) Holidays for 2024
- New Year's Day: Monday, January 1
- Martin Luther King Jr. Day: Monday, January 15
- Presidents' Day: Monday, February 19
- Memorial Day: Monday, May 27
- Juneteenth National Independence Day: Wednesday, June 19
- Independence Day: Thursday, July 4
- Labor Day: Monday, September 2
- Columbus Day: Monday, October 14
- Veterans Day: Monday, November 11
- Thanksgiving Day: Thursday, November 28
- Christmas Day: Wednesday, December 25
United Parcel Service (UPS) Holidays for 2024
- Martin Luther King Jr. Day: January 15
- Valentine’s Day: February 14
- President’s Day: February 19
- Good Friday: March 29 & Easter: March 31
- Mother’s Day: May 12
- Memorial Day: May 27
- Juneteenth: June 19
- Independence Day: July 4
- Labor Day: September 2
- Indigenous People’s Day (Columbus Day): October 14
- Veterans Day: November 11
- Thanksgiving Holiday: November 28 & 29
- Christmas Holiday: December 24 & 25
- New Year’s Day Holiday: December 31 & January 1
If you are about to make a purchase and discover a lower advertised price by a local retail competitor on the same available brand and model, please let us know!
At The Oxygen Concentrator Supplies Shop, our goal is to provide the most competitive prices possible. However, we recognize that sometimes our pricing does not meet our stated expectation. Thus, it is our priority to make sure our customers are satisfied. We do hope that part of your decision-making includes current and future level of customer service— which is an important component of any respiratory product decision. However, if you find an item at a lower price from a competitor, let us know!
In order to price match another distributor, we would require the following:
- A link to the website the item is advertised, including product name, price, and SKU number, to be matched. Note: The product must be identical.
- Your contact information.
Please submit your price match request to ocs@arrowpointmedicalsupplies.com. Alternatively, we can be reached at 844-554-9200 to ask about price matching.
What can we price match?
We can price match any item being sold by an Authorized Distributor of the equipment. We reserve right to verify that the distributor is authorized to sell the equipment.
An Authorized Distributor, which has been given that status by the manufacturer, must comply with the manufacturer’s stated policies, including customer service and any product warranties and repairs. Additionally, the items need be identical to the item that we are price matching. We will only match current pricing, not pricing that is no longer available. If the item is price matched, it will be specific to what is being offered by the competitor’s website.
What can’t we price match?
- Used or refurbished items
- Discontinued Items
- Mail-In rebates (as they are handled by a third-party, usually the manufacturer)
- Discounts provided by membership or subscription
- “Buy One, Get One” promotions
- Coupons codes from other retailers
- Bulk items being purchased for re-sale
- We will not honor other retailers misprints or typographical errors
Exclusions
Some manufacturers may exclude their products from being price matched.
The Oxygen Concentrator Supplies Store reserves the right to not match the price of an item on a case-by-case basis.